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Payment Policy
Below you will find Suppree Tuition's Payment Policy. This is the same policy contained within our Terms and Conditions and has the same meaning and effect. It has simply been presented in a more accessible and parent-friendly format to make it easier to read and understand.
If you have any questions about the Payment Policy or are unsure how it applies to your circumstances, please get in touch with us and we will be happy to help.
At Suppree Tuition, we aim to keep our payment process as simple and transparent as possible. We kindly ask that all payments are made promptly to ensure lessons can continue without interruption.
Payment Due Date
Payment for each tuition session must be received within 24 hours of the session concluding.
If payment has not been received within this timeframe, a payment reminder will be sent to the email address we hold on file.
If payment remains outstanding by the time the next scheduled lesson is due to take place, the Senior Leadership Team reserves the right to cancel that lesson until the outstanding balance has been settled.
Repeated Late or Missed Payments
Where payment has not been received within the required 24-hour period on four or more occasions within any rolling two-month period, Suppree Tuition reserves the right to implement one or more of the following measures:
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Cancellation of the next scheduled lesson: Where payment remains outstanding, and has not been received before the next scheduled lesson, we may cancel the session and apply a late payment penalty. The penalty will consist of the full lesson fee plus a £10 administration charge.
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Advance monthly payment requirement: We may require you to pay for four tuition sessions in advance each month before any further lessons take place. If tuition is subsequently suspended or terminated, any unused credit will be refunded in full.
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Suspension of tuition services: In cases of persistent non-payment, Suppree Tuition reserves the right to suspend all tuition services until any outstanding balances have been cleared or, where appropriate, terminate the provision of services.
Communication
We will make every reasonable effort to communicate with you if you reach the threshold of four or more late or missed payments within a rolling two-month period before any of the measures above are implemented.
However, you remain responsible for ensuring that payments are made within the required timeframe, regardless of whether a reminder or further notification has been received.
The decision to apply any of the measures outlined above will be made by the Senior Leadership Team on a case-by-case basis, taking into account the individual circumstances.