Terms and Conditions

1. Introduction:

1.1: Welcome to Suppree Tuition ("Suppree Tuition," "we," "us," or "our"). These Terms and Conditions ("Terms") set out the expectations, responsibilities, and policies that apply to all parents/guardians (collectively, "Parents"), students ("Students"), and our staff and tutors.
1.2: By booking, attending, or paying for lessons with Suppree Tuition, you agree to comply with these Terms to ensure a professional, respectful, and productive learning environment.

2. Definition of Staff & Tutor Status:

2.1: For the purpose of these Terms, "Staff" includes:
a): Suppree Tuition employees; and
b): self‑employed tutors engaged by Suppree Tuition as private contractors ("Tutors") who deliver tuition services under a contract for services.

2.2: Tutors are not employees or workers of Suppree Tuition. However, when delivering lessons arranged through Suppree Tuition they do so on our behalf and in line with our policies and quality expectations.

3. Respect and Fair Treatment of Staff:

3.1: We value professionalism and a positive learning environment. Parents, guardians, and Students must treat our Tutors and Staff with respect, courtesy, and fairness at all times.
3.2: Inappropriate behaviour, harassment, or discriminatory conduct toward any Staff member will not be tolerated and may result in suspension or termination of services.

4. Payment Terms:

4.1: Payment for each lesson is due within 24 hours of the session concluding.
4.2: If payment is not received within this timeframe, we may issue a payment reminder and reserve the right to suspend or delay further lessons until outstanding payments are settled.
4.3: Accepted payment methods will be confirmed at the time of booking.

5. Cancellation Policy:

5.1: We require at least 24 hours’ notice if you need to cancel or reschedule a lesson.
5.2: Where less than 24 hours’ notice is given, the full session fee will normally be charged.
5.3: New Students – Goodwill Waiver: We will waive the cancellation charge once per new Student for a missed or late‑cancelled lesson that occurs within the Student’s first 30 days with Suppree Tuition, provided you communicate with us promptly.

6. Emergency or Sickness Exceptions:

6.1: Please notify us as soon as possible if sickness or an emergency will prevent attendance.
6.2: Short‑Notice Cancellations (a few hours or less): Contact both your Tutor directly and our Suppree Tuition WhatsApp Support Line to inform them of the cancellation.
6.3: We will review emergency/sickness cancellations case‑by‑case and may reschedule or waive the late cancellation charge where appropriate.
6.4: Recurring Issues: If repeated cancellations occur citing sickness or emergency, we reserve the right to apply the normal cancellation charge and/or review the continuation of lessons.

7. Late Arrivals:

7.1: Lessons begin at the scheduled start time.
7.2: If a Student joins late, the session will finish at the original end time unless the Tutor chooses to extend as a goodwill gesture (subject to their schedule).
7.3: The full lesson fee applies regardless of reduced teaching time caused by Student lateness.

8. Behaviour During Lessons:

8.1: Students are expected to participate respectfully and constructively.
8.2: Disruptive behaviour or actions that interfere with learning may result in the lesson ending early without refund.
8.3: Repeated issues may lead to suspension or termination of services.

9. Student Engagement & Community Ethos:

9.1: All Students are part of the Suppree Tuition learning community rather than the sole responsibility of any individual Tutor.
9.2: Tutors provide tuition as representatives of Suppree Tuition and are expected to uphold our values and quality standards.
9.3: All scheduling, invoicing, and policy matters must run through Suppree Tuition.
9.4: See Section 14 (No Direct Engagement / Non‑Solicitation) for rules about working directly with Tutors outside Suppree Tuition.

10. Fairness in Policy Decisions:

10.1: We apply our policies consistently but also take context into account.
10.2: When deciding how to handle cancellations, lateness, or conduct concerns, we consider patterns of behaviour rather than isolated incidents.
10.3: Our aim is always to be fair, transparent, and proportionate.

11. Suspension or Termination of Services:

11.1: Suppree Tuition may suspend or terminate services where:
a): There are repeated breaches of these Terms;
b): Fees remain unpaid after reminders;
c): Behaviour toward Staff is abusive, unsafe, or otherwise unacceptable; or
d): There is an unauthorised direct tutoring arrangement that breaches Section 14.

12. Liability:

12.1: Nothing in these Terms limits or excludes any liability that cannot legally be limited or excluded.
12.2: Services must be performed with reasonable care and skill.
12.3: Because Tutors are self‑employed private contractors (see Section 2), each Tutor is responsible for their own tax, insurance, and professional conduct.
12.4: We are not responsible for indirect or consequential losses such as lost opportunity, exam result outcomes, or technology failures outside our control, unless required by law.
12.5: For online lessons, families are responsible for ensuring suitable technology, supervision (where age‑appropriate), and a safe environment.

13. Agreement to Terms & Changes:

13.1: By booking or participating in our tuition services, you confirm that you have read, understood, and agree to these Terms.
13.2: Suppree Tuition may update these Terms from time to time. We will notify active families of material changes. Continued use of our services after notice of changes will constitute acceptance of the updated Terms.

14. No Direct Engagement / Non‑Solicitation:

14.1: Parents/Students agree not to engage, pay, or arrange lessons directly with any Tutor introduced (directly or indirectly) through Suppree Tuition during the period you are an active client and for [12] months after the last Suppree Tuition session with that Tutor, unless we approve in writing.
14.2: A breach includes (but is not limited to): booking lessons privately; paying a Tutor directly; moving to a different platform without notifying us; or introducing the Tutor to family/friends for private lessons that bypass Suppree Tuition.
14.3: Tutors engaged by Suppree Tuition agree not to accept or solicit direct work from active or recent Suppree Tuition Students/families without our written consent.
14.4: This Section 14 survives termination or completion of tuition arrangements.