Terms and Conditions

1. Introduction
1.1
These Terms and Conditions ("Terms") are provided by Jack Suppree, trading as Suppree Tuition ("the Business").
1.2
These Terms set out the expectations, responsibilities and policies that apply to all parents and guardians ("Guardians"), students ("Students") and individuals delivering or supporting tuition through Suppree Tuition.
1.3
By booking, attending or paying for lessons with Suppree Tuition, you confirm that you have read, understood and agree to comply with these Terms.
1.4
Where a Student is under the age of 16, the Guardian arranging or paying for tuition is responsible for ensuring that the Student understands and follows the relevant requirements contained within these Terms.
1.5
These Terms should be read alongside any other policies, procedures or information provided by the Business, including our Cancellation Policy, Payment Policy, Safeguarding Policy and Data Protection Policy, where applicable.

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2. Definition of Staff and Tutor Status
2.1
For the purposes of these Terms, "Staff" is a general term used to refer to individuals who work for or provide services through Suppree Tuition. This includes:
a) individuals employed by the Business, where applicable; and
b) self-employed tutors engaged by the Business as independent contractors ("Tutors") who provide tuition services under a contract for services.
2.2
Tutors are self-employed independent contractors and are not employees or workers of the Business.
2.3
The use of the term "Staff" in communications, policies or these Terms is for convenience and does not alter the legal status of a Tutor as a self-employed independent contractor.
2.4
When delivering tuition arranged through Suppree Tuition, Tutors are required to comply with the relevant Business policies, procedures, professional standards and quality expectations.

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3. Tuition Services and Tutor Suitability
3.1
The Business provides private tuition services through Suppree Tuition across a range of subjects and academic levels.
3.2
Tuition may be provided online or, where specifically agreed, in person.
3.3
The Business will take reasonable steps to identify and appoint Tutors who appear suitable to provide tuition services. Such steps may include, where appropriate, reviewing qualifications, examination result certificates, references, interviews, relevant experience and other information available to the Business.
3.4
However, the Business does not guarantee or warrant the suitability, qualifications, skills, experience or teaching ability of any individual Tutor. Tutors are self-employed independent contractors and are responsible for determining whether they possess the necessary knowledge, qualifications, skills and experience to provide tuition to an appropriate professional standard.
3.5
Before accepting a Student or tuition assignment, the Tutor is required to review the Student's profile, including the subject, academic level and, where applicable, examination board, and confirm that they are suitably qualified, experienced and competent to provide the relevant tuition.
3.6
By accepting a Student or tuition assignment, the Tutor confirms to the Business that they consider themselves suitably qualified, experienced and competent to provide the agreed tuition services.
3.7
The Business cannot guarantee that a particular Tutor will remain available for the entire duration of a Student's tuition. Where necessary, the Business may arrange for another Tutor to provide tuition.
3.8
Where a Tutor becomes unavailable, the Business will make reasonable efforts to identify an alternative Tutor where possible. The Business does not guarantee that an alternative Tutor will be suitable for every Student or that an alternative Tutor will have the same qualifications, experience or teaching style as the original Tutor.
3.9
Students and/or Guardians remain responsible for considering whether the tuition arrangement and Tutor are appropriate for their individual requirements and should raise any concerns about a Tutor's suitability with the Business promptly.

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4. Booking and Lesson Arrangements
4.1
A tuition session is considered booked once a lesson time has been agreed between the Business, the Guardian and/or Student and the Tutor.
4.2
Regular weekly lessons will continue unless otherwise agreed with the Business.
4.3
It is presumed that regular lessons will continue during school holiday periods unless notice is provided to pause or cancel the relevant sessions in accordance with the Cancellation Policy, including the requirement to provide more than 24 hours' notice where applicable.
4.4
Students and/or Guardians should contact the Business as early as possible if they wish to pause tuition or change a regular lesson arrangement.
4.5
The Business cannot guarantee that a particular lesson time or Tutor will remain available following a prolonged break or repeated cancellations.

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5. Payment Terms
5.1
Payment for each tuition session is due within 24 hours' of the session concluding, unless an alternative payment arrangement has been agreed in writing.
5.2
If payment has not been received within 24 hours, the Business may issue a payment reminder to the email address held on file.
5.3
If payment remains outstanding when the next scheduled lesson is due to take place, the Business reserves the right to cancel or suspend that lesson until the outstanding balance has been settled.
5.4
The Business may require payment in advance where there is a history of late or missed payments.
5.5
Where a client fails to make payment on more than three occasions within any rolling two-month period, the Business reserves the right, at its discretion, to implement one or more of the following measures:
a) cancel the next scheduled lesson where payment remains outstanding and apply a late payment penalty consisting of the full lesson fee plus a £10 administration charge;
b) require payment for four tuition sessions in advance each month before further lessons take place; and/or
c) suspend or terminate tuition services until outstanding balances have been settled.
5.6
Where advance payment has been made and tuition is subsequently suspended or terminated, any unused credit will be refunded in full, subject to any sums properly owed to the Business.
5.7
The Business will generally seek to communicate with Students and/or Guardians before implementing measures under this section, but is not required to provide a separate warning each time the payment threshold is reached.
5.8
The Business does not provide invoices by default. If a Student and/or Guardian requires an invoice for a tuition payment, they should contact the Business and an invoice can be arranged.
5.9
Any invoice requested will reflect the relevant tuition services and payments due or made.

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6. Cancellation and Rescheduling Policy
6.1
Lesson times are reserved exclusively for individual Students. Where a lesson is cancelled with less than 24 hours' notice, it is often not possible to offer that time to another family and the Tutor may remain entitled to payment for the time allocated to the Student. Accordingly, the cancellation charges set out in this section will apply where the required notice is not provided.
6.2
Students and/or Guardians are required to provide at least 24 hours' notice when cancelling or rescheduling a lesson.
6.3
Tutors are required to contact the Student and/or Guardian approximately 24 hours before a scheduled lesson to confirm attendance or remind them about the upcoming session. Where a Student and/or Guardian wishes to cancel the lesson, a prompt response within one hour of receiving this communication informing the Tutor of the cancellation will be considered sufficient notice and will fall within the required 24-hour cancellation period.
6.4
It is presumed that lessons will continue throughout school holiday periods unless notice is given to pause or cancel sessions in accordance with this Cancellation Policy.
6.5
Where less than 24 hours' notice is provided, or where a Student does not attend a scheduled lesson without providing notice, the following policy applies:
a) the first late cancellation or non-attendance in each academic term will be treated as a goodwill occasion and no cancellation fee will be charged; and
b) any subsequent late cancellation or non-attendance during the same academic term will incur a cancellation fee equal to the full lesson fee.
6.6
For the purposes of this Cancellation Policy, the Business recognises two academic terms:
a) Term 1: 1 August to 31 December; and
b) Term 2: 1 January to 31 July.
6.7
The first late cancellation or non-attendance goodwill allowance therefore resets at the beginning of each of these two academic terms.
6.8
Requests to reschedule made with more than 24 hours' notice will not incur an administration fee, provided that the Tutor has suitable availability.
6.9
Where a Student and/or Guardian requests to move a lesson with less than 24 hours' notice to another day during the same week, the Business will make reasonable efforts to accommodate the request.
6.10
Where the Tutor has suitable availability, the lesson may be rearranged subject to a £10 administration fee.
6.11
Rearranged lessons cannot be guaranteed and are entirely dependent upon the Tutor's availability.
6.12
If a suitable alternative time cannot be provided, the lesson will be treated as a late cancellation and the applicable cancellation fee will be charged in accordance with Section 6.5.

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7. Illness and Emergencies
7.1
We understand that genuine illness and unexpected emergencies can occur. Students and/or Guardians should notify the Business as soon as possible where illness or an emergency prevents a Student from attending a scheduled lesson.
7.2
Genuine illness will not normally result in a cancellation charge, provided that reasonable notice is given where possible.
7.3
The Business reserves the right to review arrangements where there is a recurring pattern of cancellations attributed to illness, particularly where little notice is repeatedly provided.
7.4
Following such a review, the Business may:
a) require future illness-related cancellations to be made by 9:00 am on the day of the lesson in order to avoid a cancellation charge; and/or
b) apply the normal cancellation charge to future late cancellations due to illness where we reasonably believe the policy is being misused.
7.5
Any decision to introduce such an arrangement will be communicated to the Student and/or Guardian in advance.
7.6
The Senior Leadership Team reserves the right to exercise reasonable discretion in exceptional circumstances.

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8. New Students
8.1
We recognise that new Students may require a short settling-in period.
8.2
During a Student's first few weeks with Suppree Tuition, the Senior Leadership Team may, at its discretion, exercise additional flexibility regarding cancellations, rescheduling or other arrangements where appropriate.
8.3
Any flexibility provided under this section is discretionary and does not create a permanent entitlement or alter the standard Cancellation Policy.

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9. Regular Cancellations
9.1
Regular lesson times are reserved exclusively for individual Students.
9.2
Although cancellations made with more than 24 hours' notice will not normally result in a cancellation fee, frequent cancellations may prevent the Business from offering the reserved lesson time to another family.
9.3
Where the Senior Leadership Team identifies a pattern of frequent cancellations, the Business reserves the right to review the arrangement and, where appropriate, release the Student's regular lesson slot so that it can be offered to another Student.
9.4
The Business will discuss any proposed change to a regular lesson slot with the Student and/or Guardian before the change is made.

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10. Late Arrival
10.1
Students are entitled only to their allocated lesson time.
10.2
Lessons begin at the scheduled start time and will normally finish at the scheduled end time regardless of when the Student joins.
10.3
Tutors are not required to extend lessons to compensate for time lost as a result of Student lateness.
10.4
No refund, credit or replacement lesson will be provided for time missed because of Student lateness.
10.5
Where the Tutor is responsible for a delay to the start of a lesson, including where the Tutor is late or experiences a technical problem such as an issue with their internet connection or equipment, the Tutor may extend the lesson beyond its scheduled finish time where reasonably possible in order to provide the Student with the full allocated lesson time.
10.6
For example, where a 60-minute lesson is scheduled from 5:00 pm to 6:00 pm and the Student joins at 5:20 pm due to Student lateness, the lesson will still finish at 6:00 pm. Where the delay is instead caused by the Tutor, the Tutor should make reasonable efforts to provide the full allocated lesson time.

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11. Student Behaviour
11.1
Students are expected to participate respectfully and constructively during lessons.
11.2
Guardians and Students must treat Tutors and other Staff with courtesy, respect and professionalism.
11.3
Harassment, bullying, abusive behaviour, antisemitism, discriminatory conduct or any other behaviour that creates an unsafe or inappropriate learning environment will not be tolerated.
11.4
Where a Student's behaviour significantly disrupts a lesson or makes it extremely difficult for the Tutor to continue safely or effectively, the Tutor may end the lesson early.
11.5
No refund or credit will normally be provided where a lesson is ended early because of serious or disruptive Student behaviour.
11.6
Repeated behavioural concerns may result in the suspension or termination of tuition services.

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12. Respect and Fair Treatment of Staff
12.1
We value professionalism and a positive learning environment. Guardians and Students must treat all Staff with respect, courtesy and fairness at all times.
12.2
Inappropriate behaviour, antisemitism, harassment, threats, intimidation or discriminatory conduct towards any Staff member will not be tolerated.
12.3
Serious or repeated inappropriate conduct may result in the immediate suspension or termination of services.
12.4
The Business aims to provide a respectful and inclusive environment for all individuals involved in the provision and receipt of tuition.

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13. Student Engagement and Community Ethos
13.1
All Students are part of the Suppree Tuition learning community rather than the sole responsibility of any individual Tutor.
13.2
Tutors provide tuition through Suppree Tuition and are expected to uphold the Business's professional standards, policies and values.
13.3
All Student scheduling, administrative and policy matters must be managed through the Business.
13.4
The Tutor is responsible for managing the delivery of the tuition services they have agreed to provide, including preparing for and delivering lessons appropriately and managing their own professional obligations in relation to those services.
13.5
Tutors are responsible for their own payment, invoicing, tax and other financial obligations arising from their self-employed status, in accordance with their agreement with the Business and applicable law.
13.6
Parents and Students must not make arrangements directly with Tutors that bypass the Business.
13.7
Suppree Tuition primarily operates within the Jewish community and seeks to maintain a respectful environment that is sensitive to Jewish identity, culture and values.
13.8
Any form of antisemitism, racism, discrimination or harassment will be taken seriously and may result in the suspension or termination of services.

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14. Safeguarding
14.1
The Business is committed to safeguarding the welfare of all Students.
14.2
Guardians and Students are expected to cooperate with reasonable safeguarding measures and procedures implemented by the Business.
14.3
The Business's Safeguarding Policy sets out our approach to safeguarding and child protection and forms part of the framework governing our tuition services.
14.4
Safeguarding concerns should be reported to the Business as soon as possible so that they can be appropriately assessed and addressed.
14.5
The Business reserves the right to take appropriate action where a safeguarding concern arises, including contacting a Guardian, safeguarding authority or emergency service where considered necessary and appropriate.

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15. Online Tuition
15.1
Where tuition is provided online, sessions will normally take place through the platform specified by the Business, currently Google Meet.
15.2
Guardians and Students are responsible for ensuring that they have suitable internet access, equipment and an appropriate environment from which to participate in online tuition.
15.3
Guardians are responsible for providing appropriate supervision where this is reasonably required due to the Student's age or individual circumstances.
15.4
The Business is not responsible for interruptions caused by circumstances outside our reasonable control, including internet connection problems, device failures or wider platform outages.
15.5
Students should participate from an appropriate and reasonably private learning environment where possible.

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16. Communication
16.1
The primary communication channel for Suppree Tuition is email using the relevant Suppree Tuition email address ([initials].suppreetuition@gmail.com) or the Stream section of Google Classroom, unless otherwise stated by the Business in writing. Any alternative communication channel specified by the Business will include a review by the Safeguarding Team before being approved.
16.2
For administrative matters, the Business may be contacted through the Suppree Tuition WhatsApp Support Line on 07356 230465, where this communication channel is appropriate.
16.3
**For matters requiring direct contact with the Principal/DSL (Jack Suppree), the relevant Suppree Tuition contact number is 07356 052445. **
16.4
Guardians and Students should not make arrangements directly with Tutors that bypass the Business.
16.5
Tutors may communicate directly with Students and Guardians where necessary for the delivery of tuition, subject to the Business's policies and procedures.
16.6
Guardians and Students are expected to respond to reasonable communications from the Business and Tutors within an appropriate timeframe, particularly where the communication concerns an upcoming lesson, safeguarding matter or administrative issue.

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17. No Direct Engagement / Non-Solicitation
17.1
Parents and Students agree not to engage, pay or arrange lessons directly with any Tutor introduced, directly or indirectly, through Suppree Tuition during the period in which they are an active client and for 12 months following the Student's last Suppree Tuition session with that Tutor, unless the Business provides prior written approval.
17.2
A breach of this section includes, but is not limited to:
a) booking lessons privately with a Tutor;
b) paying a Tutor directly for tuition;
c) moving tuition to another platform or payment arrangement in order to bypass the Business; or
d) introducing a Tutor to a family member, friend or other person for the purpose of arranging private tuition outside Suppree Tuition.
17.3
Parents and Students must not encourage or facilitate a Tutor to breach their contractual obligations to the Business.
17.4
Where the Business discovers that a Guardian or Student has arranged or facilitated unauthorised tuition directly with a Tutor, the Business reserves the right to take legal action to protect its business interests, including seeking damages, an injunction or any other remedies available to it under applicable law.
17.5
The Business may also suspend or terminate the provision of tuition services where a breach of this section occurs.
17.6
Where a Guardian or Student wishes to continue working with a Tutor outside Suppree Tuition, written permission must first be obtained from Jack Suppree, trading as Suppree Tuition.
17.7
Where appropriate, the Business may agree to such an arrangement on terms agreed in writing.
17.8
The obligations contained within this section survive the termination or completion of the tuition arrangement and continue to apply for the applicable period stated in Section 17.1.

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18. Suspension or Termination of Services
18.1
The Business may suspend or terminate tuition services where appropriate.
18.2
Circumstances may include, but are not limited to:
a) repeated breaches of these Terms;
b) persistent non-payment or late payment;
c) abusive, threatening, discriminatory or otherwise unacceptable behaviour;
d) serious or repeated disruption to lessons;
e) safeguarding concerns;
f) unauthorised direct engagement with a Tutor;
g) antisemitism or conduct that is seriously disrespectful towards Jewish identity, culture, traditions or values;
h) conduct that may seriously damage the reputation or interests of the Business; or
i) circumstances where continuing to provide tuition is no longer reasonably practicable.
18.3
Where appropriate, the Business will provide reasonable notice before terminating services. However, immediate suspension or termination may be necessary in serious circumstances, including safeguarding, safety, serious misconduct, antisemitism or other serious breaches of these Terms.
18.4
Termination of tuition does not remove any outstanding payment obligations incurred before termination.

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19. Intellectual Property and Resources
19.1
Suppree Tuition may provide Students with revision materials, worksheets, documents, resources and other educational content.
19.2
Unless expressly stated otherwise, materials supplied by the Business remain the intellectual property of the Business or the relevant rights holder.
19.3
Resources provided for a Student's personal educational use must not be copied, commercially distributed, resold, published or shared outside the Student's immediate learning purposes without prior written permission.
19.4
Students may retain personal copies of resources provided to them for their own educational use, subject to any specific restrictions communicated by the Business.

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20. Liability
20.1
The Business excludes all liability to the fullest extent permitted by law, except for liability which cannot legally be excluded or limited.
20.2
Students and Guardians agree to hold harmless the Business, to the fullest extent permitted by law, from claims, losses, liabilities, costs and expenses arising from the acts, omissions, negligence or conduct of a Tutor in providing tuition services. Where legally permissible, any legal liability arising from the Tutor's conduct or provision of tuition will be the responsibility of the Tutor.
20.3
The Business will take reasonable steps to identify and arrange Tutors who appear suitable for the relevant tuition assignment. However, the Business does not guarantee or warrant the individual skills, qualifications, experience, teaching ability or suitability of any Tutor.
20.4
The Business does not guarantee any particular academic result, examination grade, university offer or other educational outcome. Students and Guardians acknowledge that academic outcomes depend on a range of factors, including attendance, engagement, independent study, effort, ability and examination performance.
20.5
Students and/or Guardians are responsible for considering whether a Tutor is appropriate for the Student's particular needs and should raise any concerns regarding a Tutor's suitability with the Business as soon as reasonably possible.
20.6
The Business will not be responsible for losses arising from circumstances outside our reasonable control, including internet outages, third-party platform failures, device failures or other technical problems beyond our reasonable control.
20.7
Where the Business is legally required to accept responsibility for a loss caused by a Tutor, the Business may, where legally permitted, seek to recover any corresponding loss, cost or expense from the Tutor responsible for the relevant conduct.
20.8
Nothing in these Terms affects any statutory rights that Guardians or Students may have as consumers.
20.9
The limitations and exclusions contained within this section apply only to the extent permitted by applicable law.
20.10
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability which cannot legally be excluded or limited under the laws of England and Wales.

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21. Events Outside Our Control
21.1
The Business will not be liable for failure or delay in providing services where this results from circumstances outside our reasonable control.
21.2
Such circumstances may include serious illness, emergencies, technical failures, internet outages, third-party platform outages, severe weather, government action or other circumstances that could not reasonably have been prevented or anticipated.
21.3
Where such circumstances affect a scheduled lesson, the Business will make reasonable efforts to communicate with the Student and/or Guardian and, where possible, rearrange the affected session.

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22. Data Protection and Confidentiality
22.1
The Business processes personal information in accordance with applicable data protection legislation and its Data Protection Policy and Privacy Notice.
22.2
Guardians and Students must provide accurate and up-to-date information where it is reasonably required for the provision of tuition.
22.3
Personal information will be handled in accordance with the Business's applicable data protection obligations.
22.4
Guardians and Students must not share confidential information belonging to another Student, Guardian, Tutor or the Business without appropriate permission.

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23. Fairness and Discretion
23.1
The Business aims to apply its policies consistently, fairly and reasonably.
23.2
The Senior Leadership Team may take relevant circumstances and patterns of behaviour into account when applying these Terms.
23.3
The Business reserves the right to exercise reasonable discretion in exceptional circumstances, including where strict application of a policy would be disproportionate or unfair.
23.4
Any discretionary decision made in one situation does not create a permanent entitlement or require the Business to make the same decision in future circumstances.

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24. Changes to These Terms
24.1
The Business may update these Terms where reasonably necessary, including to reflect changes to legislation, safeguarding requirements, business procedures or the services provided.
24.2
Where a material change is made, active Guardians will be notified where appropriate.
24.3
Updated Terms will apply from the date communicated by the Business or from any later date specified in the notification.
24.4
Where a change materially affects an active tuition arrangement, Guardians may contact the Business to discuss the change.

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25. Entire Agreement and Previous Terms

25.1

These Terms and Conditions, together with any policies or other documents expressly incorporated into them, constitute the agreement between the Business and the Student and/or Guardian in relation to the provision of tuition services. The Business may provide certain policies, including the Cancellation Policy and Payment Policy, in separate, more accessible or parent-friendly formats for ease of reference. These versions are provided for convenience only and have the same meaning and effect as the corresponding provisions contained within these Terms and Conditions.

25.2

These Terms and Conditions supersede and replace any previous terms and conditions, agreements, arrangements or understandings relating to the provision of tuition services by the Business, whether made verbally or in writing.

25.3

Any separate agreement or policy that is expressly stated to apply to the provision of tuition services will continue to apply alongside these Terms and Conditions. In the event of any inconsistency, these Terms and Conditions will prevail unless the relevant document expressly states otherwise.

25.4

Any amendment or variation to these Terms and Conditions must be made or approved by the Business in writing.

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26. Governing Law
26.1
These Terms are governed by the laws of England and Wales.
26.2
Any disputes arising in connection with these Terms will be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory consumer rights or jurisdictional protections that apply by law.

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27. Agreement to These Terms
27.1
By booking, attending or paying for tuition with Suppree Tuition, a Student aged 16 or over or, where the Student is under the age of 16, their Guardian, confirms that they have read, understood and agree to these Terms.
27.2
Where a Guardian books tuition on behalf of a Student under the age of 16, the Guardian accepts these Terms on behalf of themselves and the Student and confirms that they will ensure the Student complies with the requirements applicable to them.
27.3
Where a Student is aged 16 or over and books or participates in tuition, the Student agrees to comply with these Terms. Where appropriate, the Business may also require a Guardian to accept these Terms and/or provide consent for the provision of tuition.
27.4
These Terms, together with the applicable policies and information provided by the Business, form the basis of the agreement between the relevant Student and/or Guardian and Jack Suppree, trading as Suppree Tuition, for the provision of tuition services.
27.5
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.